Frequently Asked Questions

Many of our customers have specific questions about our services. Here are just a few of the frequently asked questions we hear at Go Cleaners.


Getting Started

Simply contact us today via WhatsApp or by filling in the form to book your first session.


You may make payment to us at least 3 days before service to secure the appointment. Payment can be made via bank transfer and PayNow.

None at all. You only need to pay us the hourly rate. There is also no obligation to engage us for a minimum duration.


As our cleaners rely on public transport to get around, they are subject to traffic conditions and fluctuations in bus schedules. As such, they might be a little earlier or later by up to 15 minutes. This is especially true if it is their first time cleaning your home. We try our best to ensure their punctuality, and will contact you duly in unforeseen scenarios where your cleaner will be late.

You're only charged based on the amount of time your cleaner was actually at your home working.

Absolutely! Just let us know at least 3 days in advance and we will make the necessary arrangements with our cleaners.


Please click here for the services we offer. You can let us know your specific areas that need extra attention, at the time of booking.

In line with Workplace Health and Safety guidelines, our cleaners may not be able to perform tasks that could potentially result in injury. A list of common exclusions is shown below:

  • Cleaning high places or tall furniture that require a ladder
  • Cleaning the exterior of windows or any furnishings and fittings on the outside of the house, with the exception of mopping balcony floors if the balcony has a safe handrail.

Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house. However, if you don’t have supplies, we can provide our own eco-friendly products for an additional charge of $20 per visit.

Terms & Conditions

Please find the detailed terms and conditions with the link here

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